A full schedule, paid packages and claims that get paid. Bookings, packages, front-desk billing and insurance follow-up for UAE clinics, under your brand, next to your EMR, hosted in the UAE.
For UAE aesthetics, dental, physiotherapy and wellness clinics with 1 to 5 branches who lose revenue to no-shows, untracked packages and denied claims, the Clinics app is a business system that runs next to the EMR and lets patients book themselves, tracks every package to the session and turns each denied claim line into a task with its resubmission deadline. Unlike phone bookings, Excel sheets and insurer portals, it keeps bookings, packages, front-desk billing and claim follow-up in one system under the clinic's brand, hosted in the UAE, while clinical records stay in the EMR.
What the people who run these businesses are trying to get done, what goes wrong today, and what changes.
Against Phone and WhatsApp bookings, Excel for packages and insurer portals for claims, next to the EMR, and against a generic suite with a module bolted on.
The app covers the business side of the clinic: bookings, packages, billing and claims. Clinical records stay in your licensed EMR, and charges are picked from your coded service list.
Payer contracts set the tariff and the patient share at the desk. Remittances are reconciled per line, and every denial has an owner and a resubmission deadline.
Each practitioner's licence is on file. The clinic is warned before it expires, and bookings are blocked once it has.
08:00, the clinic manager's morning. As our demo tells it; the company and its data are fictional.
The dashboard shows today's schedule, a dentist's licence expiring soon, packages expiring this week and denied claims waiting to be resubmitted.
A patient books online, picks a dentist and a free slot, and gets a reminder before the visit.
At reception, the eligibility result is recorded, a consent form is signed on a tablet, and the copay is worked out from the payer contract and collected.
A patient cancels. The slot is offered to the next patient on the waiting list, who accepts it.
The insurance coordinator prepares a claim batch from the day's charges, then corrects a denied line and resubmits it.
See it yourself: clinic.renoxium.com ↗, with a fictional company and one-tap sign-in per role. It is reset every night.
Private outpatient clinics with 1 to 5 branches whose revenue depends on bookings, packages and insurance: aesthetics, cosmetic dermatology, physiotherapy, dental, wellness and IV therapy. Clinical records are light or already in a licensed EMR.
Not for:
We already have an EMR.
Keep it for clinical records. We cover bookings, packages, front-desk billing and claim follow-up. Charges are picked from your coded service list or imported from the EMR by CSV. EMR integration is on the roadmap. If your EMR already does all of this well, we are probably not for you.
Does it submit claims to eClaimLink or Shafafiya?
Not directly yet. Claims are prepared and checked in the system, sent through your existing channel, and their status, remittances and denials are tracked. Integrated submission is on the roadmap.
Where is patient data, and who sees it?
It is hosted in the UAE. Access is by role and branch, reception sees no visit reasons or codes, every view is logged, and patient data is kept for 25 years. For Abu Dhabi clinics we go through your ADHICS requirements with you. We do not claim a certification.
We sell memberships.
Prepaid packages are included. Recurring memberships are on the roadmap.
One of ten apps
Built from the same tested modules as the other nine, with its own deployment and database per client, hosted in the UAE. Advise businesses like these? Offer it under your own brand.
Next: F&B. One kitchen screen. Every channel. Food cost every day.